The Great LoTW Outage

May 16th, there was an issue with Logbook of The World (LoTW). I could not load the main page at all -- receiving an error indicating the server wasn't responding.

That's pretty normal stuff, actually. There are dozens of problems that can result in this kind of error, so I wasn't surprised. I figured the ARRL staff would address it quickly. But, after much of the day, I was still getting the error. 

So, I sent a message to lotw-help@arrl.org, informing them that the web site wasn't responding, kindly asking when they expected it to be back up. I mentioned I was surprised there was no notice of the outage on the ARRL.org web site.

Later that day, the ARRL put up a notice that there was a service disruption involving access to the network, and that it affected LoTW and the ARRL Learning Center. They even updated it the next day, addressing concerns users had over information privacy.

But then, nothing happened. Not until May 22nd, when they updated the notice without really adding any information. 

Now, part of this delay may be due to the fact that much of the ARRL staff were all out at the Xenia Hamvention. But, that was a week ago.

What gives? Sure, networking problems. Honestly, though, as a computer professional, networking problems generally don't take more than a week to solve. I'm beginning to suspect there's something more than the ARRL hasn't told us, but I can't be sure.

I'm really missing access to LoTW. In the last 20 years, it has really become central in my enjoyment of the hobby. I do hope I'm wrong, and that ARRL manages to fix this problem soon.